Return Policy
Thank you for shopping with C-Line Industries. We take pride in providing high-quality products/services and want you to have a satisfying shopping experience. In the event that you need to return a product or request a refund, we are here to assist you with our return and refund policy.
Returns
We accept returns for products within 30 Days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
To initiate a return, please contact our customer support team at [marketing.pullandry@gmail.com/+91 97438 33355] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the product.
Once we receive the returned item and verify its condition, we will process your refund. Please allow [3 days] for the refund to be reflected in your original payment method.
Refunds
Refunds will be issued for the purchase price of the returned item, excluding any shipping or handling charges.
If your return is approved, we will initiate the refund to your original method of payment. Depending on your payment provider, it may take some time for the refund to be processed and reflected in your account.
Exchanges
We offer an exchange option for eligible items. If you wish to exchange a product for a different size, color, or variant, please follow these steps: Contact our customer support team to initiate the exchange process. They will guide you through the necessary steps and provide you with an Exchange Merchandise Authorization (EMA) number. Once you have received the EMA number, ship the original item back to us using a trackable shipping method. Ensure that the item is in unused condition and in its original packaging. After we receive the returned item and verify its condition, we will process the exchange and ship the new item to you. Any price differences between the exchanged items will be handled as applicable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within [7 days] of receiving the product. We will provide instructions on how to return the item or, if applicable, arrange for a replacement.
Non-Returnable Items
Certain items are non-returnable, including [list examples of non-returnable items]. This information will also be clearly indicated on the product page.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at [marketing.pullandry@gmail.com/+91 97438 33355].